Terms & Conditions
We are licensed and insured, so your items are in good hands. Our movers are reliable, experienced, polite, clean- cut, and fully trained licensed & insured certified pro movers, members of the Tampa chamber of commerce, rated 5 stars on Google, Excellent ratings on the BBB, rated top moving companies in Tampa Bay (expertise.com). We offer red carpet service. We will protect the floors stairs, and banisters, all part of what’s included on the truck. We offer additional protection for walls mirror, glass, stone, high-value art, mattresses, and box springs for an additional cost. Included on Truck w/ Move: Dolly, Shrink Wrap (1), Tape (4 rolls of tape), Furniture Pads, Tie Downs, Disassembly/Reassembly We offer red carpet service. We will protect the floors, stairs, and banisters, all part of what’s included on the truck. Wall protection can be provided for an additional cost. We offer additional protection for mirror glass, stone, high-value art, mattresses, and box springs for an additional cost. CARRIER’S LIABILITY: A household goods carrier’s liability for loss or damage to any shipment is $.60 per pound per article, unless the carrier and shipper agree, in writing, to a greater level of liability. If you would like to add additional valuation to your move, you can do so by visiting www.movinginsurance.com for increased valuation coverage.
Terms & Policies
Please do not try to solicit our employees for side jobs. This is not only disrespectful to the rest of the community but illegal. If we have proof of such occurrence, we will pursue legal action plus employee termination.
Health Hazards:
If a customer’s home and furniture seem to have health hazards such as mold, blood, feces, bed bugs, or roaches, movers are allowed to not complete the job and leave. We reserve the right at our discretion to cancel or not move any/all items with mentioned hazards. This is the responsibility of the customer to have everything clean before movers arrive. By Paying your $50 deposit, you the client agree to these terms and conditions thus forth agreeing to us charging your card accordingly based. on actual results of your job. Your deposit is meant to initiate your move. If any of these terms and conditions are broken as a result of a health hazard, we will keep your full deposit and charge our 2-hour minimum plus travel fee, and any additional charges that reflect us moving you. The final bill needs to be paid off on the day of the move, we do not collect payments days after. If the total is not paid and our movers are left to wait for any reasons or circumstances, the client will be on the clock until the bill is paid on that day. An additional 5% will be added to the bill per week until the bill is paid.
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1. Liability of The Mover:
(A) Aside from the valuation declared, the Moving companies liability shall not exceed 60 cents per article for any of the following: i) In the event of injury or damage to any fragile articles (articles susceptible to breakage or crushing), the Mover shall be liable only in the amount of 60 cents per pound per article, unless such items/articles are both packed and unpacked by its employees, and subject to the further condition that such injury or damage is caused by the Mover; ii) The Mover may, at its sole discretion, refuse to move any items, including, but not limited to currency, , coins, money, jewelry, bullion, notes, securities, precious stones, furs, species, silverware, watches, pearls, documents, stamps, accounts bills, Deeds, evidences of debt, letters, manuscripts, mechanical drawings, blueprints, records, or other valuable papers, or any article of extraordinary high value (value in excess of $100 per pound), and shall only carry such articles when specifically declared in writing, and the additional valuation charges are paid by the Shipper. In the event of a claim related to any and all such undeclared articles, the Mover shall not be liable for an amount in excess of 60 cents per pound per article, for any reason whatsoever; iii) The Mover shall not be charged with the knowledge of the contents of containers or drawers or condition thereof, which the shipper packed, prepared, sealed, or refuses to open to allow the Mover to inspect, and the Mover shall be liable only in the amount of 60 cents per pound per article for damage, injury, or loss to such containers or the contents thereof: iv) The Mover’s liability shall not exceed 60 cents per article/item for the electrical or mechanical or electrical malfunction of any articles such as, but not limited to computers and computer equipment, camera’s, pianos, radios, television sets, video cassette recorders (VCR’s), digital video games, players, barometers, washers, dryers, refrigerators, clocks, air conditioners, whether or not such articles are packed or unpacked by the Mover. (B) the Mover has the right and shall be immediately notified of, and given an opportunity to inspect all claims for damage, including any concealed and/or external damage to the items and original packing materials. (C) The Mover’s liability with regard to sets or matched pieces shall be limited to repair or replacement, whichever is less, of the lost or damaged pieces only, and shall not extend to repair, replacement, or recovering the entire set, but in no event to exceed the released or declared value as indicated. (D) The Mover shall not be liable or responsible for loss or damage caused after the property has been delivered to or receipted for by the consignee or Shipper or the authorized agent of either. (E) Where the Mover is directed to load property from (or render any services at) a place or places at which the Shipper or its agent is not present, the property shall be loaded at the risk of the Shipper before loading. (F) The Mover will not be liable for the following: i) any loss or damage caused by ordinary wear and tear, mold, mildew, termites, rodents, vermin, moths, bed bugs, and other insects, rust, leakage, tarnish, oxidation, fumigation, heat, cold, moisture, change in temperature, or other atmospheric conditions. ii) Any loss or damage caused by natural deterioration inherent vice or defect of the property, or loss, damage, or decay contributed to or caused by acts, neglect, or omissions of the Shipper, or by acts of war, terrorism, insurrection, nuclear explosion or contamination, strikes, labor disturbances, fire, riots, or by any acts of God. (G) Where the shipment has been released to the mover at a value not exceeding 60 cents per pound per article as per the declaration of value on the face hereof, it is agreed that the said property be moved, packed, shipped, forwarded, or otherwise handled with the Mover’s liability limited to 60 cents per pound per article. All of the liability in excess of 60 cents per pound per article is solely the Shipper’s responsibility with respect to any loss, damage, or delay for any reason whatsoever. (H) Where the shipment has been released to the Mover at a value in excess of 60 cents per pound per article as per the declaration of value on the face hereof, and in consideration of the additional charge for such value scheduled thereon, it is agreed that the Mover’s liability shall not exceed the cost of repairing or replacing the property lost or damaged with materials of like kind and quality, whichever is less, not exceeding the actual cash value of the property at the time and place of loss, with due allowance for depreciation or deterioration however caused, but in no event shall the Mover’s liability for all loss and damage to the Shippers property exceed the value declared by the Shipper, in writing, on the face of this agreement hereof. (I) The company is not responsible for any fragile articles injured or broken unless packed by its employees and unpacked by them at the time of delivery. The company will not be responsible for mechanical or electrical functioning of any article such as but not limited to pianos, radios, phonographs, televisions, clocks, barometers, computers, phones, refrigerators, washers, dryers, freezers, air conditioners, or other instruments or appliances whether or not such articles are packed or unpacked by the company.
2. Harmful Items:
Any party, directly or indirectly, tendering to the Mover any explosives or dangerous goods, without previous full written disclosure to the Mover of their nature and or danger, shall be liable for the indemnify the Mover against all loss or damage caused by such goods and such goods may be warehoused at Shipper’s risk and expense or destroyed without compensation.
3. Miscalculation On Invoice, Contract, Or Forms:
If an addition or calculation error is made on an invoice, contract, or any other written form by a representative of Our Company and is found by our billing department after the fact the customer is still liable for actual charges and time that the bill should have reflected regardless what the invoice, contract, or other written form states if it directly contradicts itself based on the totals of the (A) moving time between the arrival and finished time, (B) discount time if any, (C) travel time, (D) fuel charge, (E) materials if any, (F) storage if any, (G) or any other charges listed on the said form that does not calculate to the correct grand total. Customer hereby agrees for said correct grand total to be billed to their payment method listed on the front of this Contract.
4. Ownership Of Goods:
The Shipper has represented and warranted to the Mover that the Shipper has lawful possession of, legal right and authority to tender all of the property herein described and that there are and will be no liens, mortgages, or encumbrances on said property superior or averse to the legal right and authority of the Shipper to contract for services. If there be any claims or litigation concerning the property, the Shipper agrees to pay all storage and other charges and agrees to indemnify the Mover for all costs, expenses, and attorney’s fees that the Mover may reasonably incur or become liable to pay in connection therewith. The Mover shall have a lien on said property for all charges including storage and for such costs and expenses. The lien specified herein shall also cover legal expenses incurred in bringing or defending an interpleader action to determine the ownership and/or right of possession of property specified in the Contract. The Mover, at its option, may bring suit for reimbursement pursuant to the
5. Movers Lien:
(A) It is agreed that the Mover shall have a lien against any and all property tendered to it or heretofore or hereafter tendered to it and on the proceeds from the sale thereof for all charges provided herein, including without limitation claims for monies advanced, storage, transportation, interest, labor, auction costs, and all other charges or expenses in relation to said property, as well as any other costs incurred through legal action, including enforcement of the Mover’s lien (costs for collections, notice, advertisement of sale, the actual cost of sale, Court cost, etc.); conflicting claims of ownership; any interpleader action arising from the bailment of the goods; or defending itself in the event the Mover is made a party to any litigation concerning the goods involved herein. (B) All goods upon which the Mover has a lien are subject to sale at auction to satisfy any and all unpaid charges, including interest as hereinabove provided, which charges are not paid when due, plus the expense for the preservation of the goods reasonably incurred in the sale, advertising, as well as any legal expenses, including reasonable attorney’s fees, which may be necessitated by said sale. (C) The lien upon any and all property tendered with the Mover shall also include unpaid charges and expenses pertaining to the property previously tendered with the Mover, regardless of whether the said property has been delivered by the Mover. (D) The parties agree that in any sale conducted to satisfy the Mover lien, all property that is subject to the lien shall be sold. Proceeds of the sale, in excess of charges secured by the lien, plus the cost of preserving the goods and conducting the sale, shall be remitted to the Shipper. (E) The Mover may, at its option, bring suit for reimbursement pursuant to the foregoing provisions without first foreclosing upon this lien. (F) The Mover shall be presumed to have acted in good faith and in a reasonable and commercially acceptable manner when or if it seeks to enforce its lien pursuant to the appropriate provisions of the States Uniform Commercial Code, as adopted in Our State and/or relevant Statutes.
6. Claim Filing Time Limit Complaint Procedures:
The Mover shall not be liable for the loss or destruction of, or damage to the goods/articles tendered and moved and or stored hereunder, or any part thereof unless the claim is made, in writing, to the mover listed on the front of this Contract and filed with the Mover within thirty (30) days, or the minimum time afforded by local ordinance, where applicable. A claim form is located on mover’s website, click the link that says “File a Claim.” This form must be filled in its entirety and within the allotted time above. Once this claim form is submitted no further claims may be made against Our Company.
7. Delivery:
The Mover will make reasonable efforts to complete delivery and is not responsible if physical conditions or other special circumstances prevent completion. If the Mover cannot deliver the goods in an ordinary way (by stairs or elevator), there will be an extra charge for hoisting, lowering, or other labor or equipment necessary. The Shipper must make advance arrangements for elevators (have them padded) or other services and pay any charges. The Mover will charge for waiting time caused by lack of sufficient elevator service or any other causes beyond the Mover’s control including weather. If no authorized person is present to accept goods at the agreed time, or if orders are incomplete, the Mover will deliver the goods at the Shipper’s risk using reasonable judgment.
8. Inventory Sheets:
Inventory sheets are prepared only on shipments destined to a storage facility, co-mingled with other shipments, when valuation requires it, or when requested, in writing, by the Shipper. (Additional fees will apply when requested by the Shipper.)
9. Entire Agreement – Severability:
Inventory sheets are prepared only on shipments destined to a storage facility, co-mingled with other shipments, when valuation requires it, or when requested, in writing, by the Shipper. (Additional fees will apply when requested by the Shipper.)
10. Cancellation Policy
All jobs require a deposit for the service needed that is fully refundable as long as you cancel or reschedule within 72 hours (3 full business days) prior to your move date. If you do want to reschedule your move, your initial deposit will not be transferable, and a new deposit must be paid to secure a new date.
11. Flat Screens
Flat Screen TVs. These are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is the best. In any case, please note that in the absence of physical evidence of external damage or negligence (visible damage) we are not responsible for TVs functioning after delivery.
12. Simulated Wood Products and Pressed Board:
Simulated wood products and pressed board. These products have poor structural integrity, which does not lend itself to moving or repair. We will move these items carefully but cannot be responsible for damage to simulated wood or pressed board furniture. Movers will not disassemble/assemble any pressboard or particleboard. Reddy Van Moving Moving will not repair or replace pressed board or simulated wood furniture. Much of the budget-priced furniture today is made from pressed wood or wood by-product material. Some of the wood grain looks are simply paper and some are very thin plastic material like on lower-end kitchen cabinets. This type of material is not structurally strong, especially if it has screws since the screw threads have no real grain to imbed into, just crumbly pressed wood chips held together by some binding agent. It is not repairable, and we have seen it crumble from the smallest vibrations riding in a truck across town. Do not EVEN ask us to repair or replace this type of furniture! We will do our best to move it successfully for you. This type of furniture is specifically excluded from basic and increased insurance coverage.
13. Valet/Parking
Elevator, loading dock reservations, and parking permits are the sole responsibility of the client. Any parking tickets received on moving day are the sole responsibility of the client.
14. Disassembly & Installation
Reddy Van Moving Moving will not disconnect and reconnect washers, dryers, and refrigerators. We will not replace electrical cords on dryers. Refrigerator doors sometimes need to be removed in order to go through narrow hallways or doors Company will not take off doors that have water or electrical connection going through them and Company will not remove freezer bottom drawers on refrigerators. If the Customer knows that this needs to be done in order to move the refrigerator in or out of the area where it is located, please contact an appliance company to do that ahead of time. Under no circumstances will Company be involved in such tasks. Washers that are front loaders have locks to secure the drum during the move. Reddy Van Moving Moving can install and remove these locks, but the Customer must provide these locks in order for Company to move the washer in a safe manner (these locks usually come with the washer when purchased.) Reddy Van Moving Moving will not be held liable for any internal damage to any electrical or electronic equipment (which may be a loose wire, blown fuse, etc.)
15. Prior, Existing, or Post Service Damage
Reddy Van Moving Moving is in no way responsible for damage to items that were pre-existing or occurred prior to the date of the service completion or after the date of the service completion.
16. Charges for Specialty Items:
It is the Customer’s responsibility for paying additional charges for Pool tables, pianos, treadmills, ellipticals, riding lawn mowers, safes, gun safes, hot tubs, motorcycles, hoist, soft crating, and other items that may be added to this list upon assessment of Company. You will be charged a “specialty item” charge. It will be in addition to the hourly charge of the move.
17. Any items made of ceramic, glass, or clay that are of extreme fragility must be packed in a box.
These items include lamps, vases, ceramics, potteries. Our movers will not put these items in the truck without proper packing. If you would like us to pack these items, please give us a call for a quote ahead of time.
18. Any items small enough to fit in a box, must be packed in a box before being loaded into our vehicle. Ex) small fake plants, oversize candles, small pictures, lampshades, coffee makers etc. **if our movers pack a box with our materials we do charge per box for professional packing. Charge/box packed.
S: $10/BOX M: $15/BOX L & SL: $20/BOX
19. Any furniture items that cannot fit in the elevator, the movers will try by using the stairs. There will be a charge of $25 per flight per piece of furniture after the 3rd flight of stairs.
20. Our blanket prices are $15 each if customer wants buy them. Reddy Van Moving will buy back (for $4 each) any blankets purchased by the customer.
21. Inclement Weather:
Reddy Van Moving is not held liable for damages caused by inclement weather.
22. Arrival Windows:
We will give you an estimated window of arrival. We will do everything to make sure that we arrive there within that window, but please remember that the window of arrival time is an estimate. If we are running early or late, we will call you as soon as possible and let you know. Please keep in mind that we plan and schedule based on what our clients tell us. sometimes, info is not fully provided by the client for reasons unknown. Sometimes this can cause us to be late. Do your best to give your moving rep all of your information when being quoted.
23. Wrinkled or soiled clothing, linens, drapes, or rugs.
Items not listed on the movers’ inventory prepared at origin. Items not shipped are not insured.
24. Real Estate property damage and/or any service-related issues, including but not limited to mover and customer agreements, shipment delays, etc.
25. Minor drywall and paint damage is not covered. It is inevitable that minor scratches dings and dents will occur from time to time, particularly from moving large items in and around tight stairwells and hallways.
26. Minor drywall and paint damage is not covered. It is inevitable that minor scratches dings and dents will occur from time to time, particularly from moving large items in and around tight stairwells and hallways.
27. Estimate Disclaimer: The estimate that you receive for a local/hourly move is a non-binding, general idea of how long the move will take based on the factors of the move under normal conditions. Any time over the estimate will be charged accordingly. We do our best to estimate the time frame based on the information provided. The actual move may take longer than the estimated time based on factors not disclosed, an insufficient inventory list, greater walking distance, traffic, and other unforeseen factors. We ask that clients are packed and ready to go unless the estimate includes packing services. SOFT CRATING is available when necessary. Our mover can recommend this if not originally caught on the estimate. This material is on our truck for additional protection. items include Glass, Mirror, Dining table glass, coffee and end table glass, large picture frames, flat art, etc. Mirror cart: $10/per piece.
26504 Wesley Chapel Blvd.
Lutz, FL, 33559
813-422-3301
contact@reddyvan.com
