reddy van moving the small move company logo

813 422 3301

FAQ'S

FAQ's

You have questions. We have answers.

FAQ's

You have questions. We have answers.

Moving services

If you plan on moving more than 10 items or anything over 100 pounds, you’ll need to request a two man moving team. We do not allow the customer to assist in loading the van. Please select a 2 person crew if you have any items that require 2 people to carry including mattresses or any other large furniture items that are difficult to carry. Additionally, if you’re moving items from a location that is not easily accessible (i.e. stairs involved) please select a 2 person crew.  

Although we have strong delivery teams, there is a maximum weight of 200 pounds per items that we deliver. If you should have an item that is above this, an additional 2 man crew will need to be requested. There is an overweight fee of $75 per item that is overweight. If you request a job that exceeds this weight and only request one van and two man team, we will reschedule your job to the next day and require an additional 2 man team be used additionally.  

We’ll deliver anything that fits in our van, so load us up! If you have items that cannot fit, simply request a second delivery for an additional pickup. Our loading dimensions are 72” x 61” x 132” so bring on those big TV’s and couches.  To give you an idea of the items we’ve picked up in the past: 3 seater couch, Queen size bed, Large chest freezer, Whiteboard, Commercial printer, Massive artwork, Boardroom table, Laptops, PCs & other computer hardware, Garden furniture, etc. 

No.  We are a small business that is family owned locally in Tampa,
FL. We don’t use contract or 3rd party movers like some of the
competition does. Our movers are fully trained in house and
professional full time Reddy Van® employees.

We have a 1 hour and 1 mover minimum on all moves.  After the minimum, we charge time in handy 15 minute blocks.  No hidden costs, no nasty surprises.  Only pay for the time you use.  

ReddyVan® can accommodate moves of any size or scope in Tampa, FL, within a 50-mile radius — even same-day.

We accept cash and all major credit cards at the conclusion of your move.  We do NOT accept checks.

Yes, if available we always recommend reserving elevators at
apartment complexes or high rises. Keep in mind, not all places will
offer that as an option, but it is always worth checking first. Having to
share an elevator with other tenants or worse, another moving
company, can slow down a move considerably so reserving the
elevator is always a good idea.

Ideally, you will be there to help our movers understand where everything goes. This way we can make sure each piece of furniture and every box gets to the right room and the exact right spot. If you can’t be at the unload, we recommend doing a facetime walkthrough to let the movers know where to unload or marking furniture locations with post-it notes prior to arrival.

We do everything in our power to make sure your items get from A to B in the same condition it left in. If for some reason, that doesn’t happen and it was our fault, we will make sure to make it right by fixing or replacing the item(s). Often times, the movers will notice a damage as it happens and point it out to you. They will then process a damage claim, offering a settlement immediately if it makes sense, or letting the back office know the details so they can follow up.  If you notice, at any time, that something during the move was damaged and wasn’t noticed, we ask that you let us know immediately. The best way is to shoot us over some quick pics of the damage (multiple angles can sometimes help) along with as much info about the damaged item as possible (price, model number, manufacturer, etc.) so we can start figuring out the best course of action to get it fixed.

If you would like us to move your appliances for you, there are a few things you can do to prepare:

First, all appliances must be empty of all items including food items in the fridge and freezer. We recommend waiting until the last minute to load these into a cooler. Typically, appliances will be the last items on the truck and the first ones off so that we can minimize the time that food items are out of the fridge.

We also recommend preparing the washer and dryer by disconnecting water lines and dryer hoses. If you prefer, we can disconnect and reconnect the appliances. The movers will have all the tools necessary to complete the work but we are not professional plumbers. Thus, if you request the service, we will ask that you sign a waiver releasing us of any liability associated with disconnecting or reconnecting water lines and exhaust hoses.

The most common issue associated with moving appliances are leaks at the water connections. We recommend keeping an eye on the connections the first time you run your first load of laundry. We also recommend that you ensure your dryer hose is free of any holes or knicks before it is installed at the new location.

If you have a front-loading washer we strongly recommend having the shipping bolts (bolts that came with the dryer if you bought it new) that secure the drum. If you do not have them, we may ask you to sign a liability waiver since we can’t adequately protect the drum/washer during transit.

We are licensed and insured in the state of Florida. In fact, all moving companies are required by the Florida Department of Agriculture and Consumer Services to carry insurance and offer liability for damaged or lost goods. 

If a company is operating legally and is registered with then they automatically provide “valuation” at $.60 per pound. This means that we, and any other moving company for that matter, are liable for any items broken, lost, or damaged at $.60 per pound of the item. This type of movers liability is regulated by the Florida Department of Agriculture and Consumer Services.

As for a “total loss” we are not legally liable for that (although there has never been an instance in which we have not completely covered a damaged item). You can, of course, buy transit insurance which could provide you with complete coverage on everything rather than a declared value per pound.

One thing to remember as well is that often your homeowner insurance policy covers about 10% of the value of your personal property. This includes coverage for breakage and theft in transit. Obviously, it’s not 100% but it’s additional coverage you may not have known about.

As with other service industries, you may wish to thank your movers by offering a gratuity if they do a wonderful job. Keep in mind that gratuity is not expected but is certainly appreciated.

On average, our crews typically receive tips that are around 10% to 15% of the final bill. Of course, if your movers were super duper awesome you can leave more if you like. Conversely, if you didn’t feel the movers lived up to your expectations, you don’t have to leave a tip at all.

Due to liability concerns, we are unable to move items that weigh more than 200 lbs (with certain exceptions).

Additionally, we do not move grand or baby grand pianos. We can move upright pianos as long as it is not going up or down any stairwells. We encourage you to contact professional piano movers if you’ll be moving a grand piano up or down any flights of stairs.

We do not move pool tables unless it has been disassembled and the slates removed.

Finally, we do not move drugs or drug paraphernalia; perishable items; items prohibited by law; weapons, explosives, flammable liquids, or anything that would otherwise put the safety of our movers, the truck, the customer, or the customer’s belongings at risk. If you are unsure whether your items fall into the categories above, please contact us.

Moving box rentals

Boxes are rented on a monthly basis (up to 30 days) when you move locally with us.  If you are interested in a longer term rental – say a couple months or more – rates can be negotiated.  Contact Us for more information.

We offer FREE customer warehouse pickup and drop off from our warehouse located at 26504 Wesley Chapel Blvd, Lutz FL, 33559.  Warehouse access hours are provided on weekends, Saturday and Sunday, from 8am to 5pm.  Please Contact Us via email or call us to schedule your pickup.  We request that you provide us 48 hours notice prior to pickup.  At pick up or drop off, we ask for a signature confirming all equipment has been received or returned as ordered.

Delivery services are provided on weekends , Saturday and Sunday, from 8am to 5pm.  Delivery services include – 1 drop-off and 1 pickup for the full order at $25/trip within a 35-mile radius of our warehouse address at 26504 Wesley Chapel Blvd, Lutz FL, 33559.  If the delivery service is outside of our main operating zone, then there is a small fee added to cover the additional cost of gas & time.  We can accommodate deliveries to within a 50-mile maximum radius of our warehouse address. 

If customer is not available on scheduled delivery drop off or pickup date and time, they will be assessed an additional charge of $25 per trip.  Please Contact Us via email or call us to schedule your delivery service.  We request that you provide us 48 hours notice prior to making your delivery service appointment.

We will contact you prior to ensure someone will be at the delivery or pickup address to accept equipment.  At drop off or pick up, we ask for a signature confirming all equipment has been received or returned as ordered.

YES.  You can trust we clean each piece of equipment by hand with disinfectant prior to reusing.  Moving may be messy but we’re not.

Accidents happen.  You must agree to the Reddy Van Moving, LLC Rental Agreement of renting our equipment.  Our equipment is sturdy but if something is damaged then you will be charged replacement cost for the item.

Let the moving begin!